Delivery

Delivery areas

Hexarope delivers to the following areas:

• The 27 countries of the European Union (excluding Reunion, French Guiana, Martinique, Guadeloupe, Mayotte, Saint Martin, Cyprus, Malta).

Delivery options

The following delivery options are available:

• DPD France Relais (delivery to and collection from a point relais): 1 to 2 working days.
• DPD France Classic: estimated delivery time 1 to 2 working days.
• DPD France Predict: Estimated delivery time 1 to 2 working days.
• DPD International: Estimated delivery time 2 to 8 working days depending on your delivery zone.
• Hexarope store pickup: Free option available for customers wishing to collect their order directly from our warehouse. (pick-up times: Monday, Tuesday, Thursday and Friday from 9am to 5pm)

Carriers

Deliveries are made by our partner carriers, chosen for their reliability and efficiency:

• DPD

Delivery charges

Delivery charges vary according to the delivery method chosen and the destination of the shipment:

France

France Corse

European Union

Germany, Belgium, Luxembourg, Netherlands

Austria, Spain, Italy, Poland, Portugal, Czech Republic

Croatia, Denmark, Estonia, Hungary, Irlande (Nord & Sud), Lithuania, Latvia
Slovakia, Slovenia, Sweden

Bulgaria, Finland, Greece, Romania

Delivery times

Delivery times are estimates and may vary according to product availability and periods of high demand. Hexarope undertakes to do its utmost to meet the stated delivery times.

Order tracking

As soon as your order has been dispatched, you will receive a tracking number enabling you to follow the progress of your parcel.

Claims

If you have any questions or complaints about delivery, please contact our customer service department at contact@hexarope.com.