Purpose
These general terms and conditions of sale (GTCS) govern all commercial relations between HEXAROPE, a SAS with a capital of €93,500, and any person purchasing goods and/or services on our website or through other means (telephone, e-mail, or in-store). They define the rights and obligations of both parties in the sale of our products.
Any order placed with HEXAROPE implies full and unconditional acceptance of these GTCS.
Prices and Payment Terms (see the Payment Conditions section on our website for more details)
The prices listed are in euros and exclusive of taxes. They are increased by delivery charges and VAT applicable on the day of the order. HEXAROPE reserves the right to modify its prices at any time but commits to charging the products at the rate in effect at the time the order is confirmed.
Payment is made at the time of order, and we accept the following payment methods:
- Credit card (Visa, MasterCard)
- Apple Pay
- PayPal
Payment must be made in full for the order to be validated. No discount will be granted for early payment.
Orders
Orders can be placed through our website, in our store, by phone, or by email. By placing an order, the buyer expressly accepts these GTCS, notwithstanding any contrary stipulations in their own documents.
Orders will only be considered accepted after we send an order confirmation.
Delivery (see the Delivery section on our website for more details)
The products ordered will be delivered to the address specified by the buyer at the time of the order. Delivery times are provided as an estimate and may vary depending on several factors (product availability, logistics conditions, etc.).
HEXAROPE cannot be held liable for delivery delays, and no compensation will be granted for such delays. In case of delivery issues (missing or damaged goods), the buyer must make clear reservations on the delivery note and inform us in writing within 48 hours.
Transfer of Risks
Risk is transferred to the buyer as soon as the goods are handed over to the carrier, even in the case of “free shipping.” It is the buyer’s responsibility to take out insurance to cover the risk of loss or damage to the products during transport.
Right of Withdrawal and Returns
In accordance with Article L221-18 of the Consumer Code, the customer has 14 days from receipt of the product to exercise their right of withdrawal, except for certain excluded items (customized products, perishable goods, etc.).
To be accepted, any return must be pre-approved by HEXAROPE and comply with the following conditions:
- Products must be new, unused, and in their original packaging.
- Return shipping costs are the responsibility of the buyer.
If the conditions are met, HEXAROPE will refund the returned products within 14 days of receipt.
Retention of Title
The products remain the property of HEXAROPE until full payment of the order. If the customer fails to make payment within the agreed timeframe, HEXAROPE reserves the right to recover the delivered products.
Warranty
The products provided by HEXAROPE are warranted against manufacturing defects in accordance with the applicable legal warranties. However, this warranty does not cover damage resulting from improper use, inadequate maintenance, or normal wear and tear.
In case of a defect, the customer is invited to contact HEXAROPE as soon as possible to claim the warranty. Defective products must be returned in their original condition along with proof of purchase to enable their replacement or refund.
Late Payment
In the event of non-payment by the due date, the buyer will automatically be considered in default. From the day following the due date indicated on the invoice, late payment interest will be applied, calculated at a rate equivalent to twice the legal interest rate in effect.
These interests will be applied automatically without requiring a formal notice. The interest will accrue until full payment of the amounts due and will be calculated on the total amount (including VAT) of the unpaid invoices.
HEXAROPE also reserves the right to suspend any ongoing or future orders until payment is regularized. Furthermore, if the situation is not resolved within 15 days of a written notice, HEXAROPE may proceed with contract termination as described in the following section.
Contract Termination for Non-Payment
If, within 15 days of a formal notice, the customer has not regularized the payment of the amounts due, HEXAROPE may decide to terminate the sale automatically.
Contract termination will be effective without any additional judicial formalities. HEXAROPE will inform the customer of this termination by registered letter or email. This termination will result in:
- The buyer’s obligation to return the products concerned at their own expense, in their original condition.
- HEXAROPE’s right to claim damages to cover losses incurred, including recovery costs for the goods.
Additionally, HEXAROPE reserves the right to initiate any legal proceedings necessary to recover the outstanding amounts.
Force Majeure
HEXAROPE shall not be held responsible for any delay or failure to fulfill its contractual obligations in the event of force majeure, which is defined as any unforeseeable and irresistible event beyond the control of the parties, as per Article 1218 of the Civil Code.
Limitation of Liability
HEXAROPE shall not be held liable for any damage resulting from improper use of the products. HEXAROPE shall not be held responsible for delays or failures in the performance of its obligations due to events beyond its control (strikes, weather conditions, natural disasters, etc.).
In any case, HEXAROPE’s liability for direct damages shall be limited to the value of the order in question.
Competent Jurisdiction
In the event of a dispute, the parties will attempt to find an amicable solution. Failing that, any dispute relating to the performance or interpretation of these GTCS shall be subject to the competent jurisdiction of the Commercial Court of Chartres, subject to mandatory legal provisions.
HEXAROPE Contact Information
- HEXAROPE SAS
- Capital: €93,500
- SIRET: 92762157300017
- Headquarters: 7 B CHEMIN DES AULNES 28130 SAINT-MARTIN-DE-NIGELLES, France
- Store : 430 Rue Denis Ménager, 28230 Droue sur Drouette, France
- Email: contact@hexarope.com